Overview
We are fully committed to customer satisfaction. However, certain special requests or exceptions will be reviewed and handled on a case-by-case basis.
For any returns resulting from a store error (e.g., defective, damaged, or incorrect items), we accept full liability. The customer will incur no charges, and a full refund or exchange will be provided at our expense.
Our Return and Refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
We only replace items if they are defective or damaged. You will be responsible for paying for your own shipping costs for returning item. If you need to exchange, send us an email at {email address} and send your item to: {physical address}.
Returns
To return your product, you should mail your product to: {physical address}.
For returns not caused by our error, you will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For returns not caused by our error, a partial refund will be issued. Shipping costs and a processing fee will be deducted from your total refund amount.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For returns not caused by our error, a partial refund will be issued. Shipping costs and a processing fee will be deducted from your total refund amount
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Need help?
Contact us at {email address} for questions related to returns and refunds.